Employee Experience|Sep 1, 2025|6 min read

Technology for Deskless Workers: Engaging the 80% Without Computers

deskless workers is evolving faster than most organizations can adapt. Here's what you need to know to stay ahead.

#deskless workers #frontline #technology #engagement
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Let me start with a confession: I used to think deskless workers was overblown hype. Then I saw the data.

25%

productivity increase from digitized HR processes — McKinsey Global Institute

Frequently Asked Questions

What exactly is deskless workers?
Employee experience has evolved from a nice-to-have to a business imperative. In a world where talent is the ultimate competitive advantage, how you make employees feel every day directly impacts your bottom line.
Why does this matter for HR teams?
The best employee experiences are intentionally designed, not accidentally discovered. This means mapping the complete employee journey—from first job posting interaction to alumni engagement—and optimizing each touchpoint for impact.
What are the main challenges?
  • Executive buy-in
  • Process standardization
  • Training requirements
  • Integration complexity
How do I get started?
  1. Assemble a cross-functional team
  2. Create a change management plan
  3. Establish clear governance
  4. Monitor and iterate regularly

Expert Perspective

"Your employer brand is what happens when you're not in the room. Technology can either amplify or undermine it—often at scale."

— Glassdoor Economic Research

The Bottom Line

Research consistently shows that companies with strong employee experience outperform their peers by 25% in profitability. The connection between how employees feel and how customers feel is undeniable.

Employee experience isn't a program or an initiative—it's a mindset. Every decision, every policy, every tool should be evaluated through the lens of "How does this impact our people?"

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About the Author

BT

Brian Thompson

HR Tech Writer

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