Contact Us
We're here to help you succeed with NiceHire. Whether you're a job seeker or an organization, our team is ready to assist you.
Customer Support
Get help with technical issues, account problems, or general questions.
info@nicehire.ai
Mon-Fri, 9AM-6PM BJT
Sales & Partnerships
Interested in enterprise plans or partnership opportunities?
sales@nicehire.ai
Mon-Fri, 8AM-7PM BJT
Phone Support
Speak directly with our support team for urgent matters.
+852 67052817
Mon-Fri, 9AM-5PM BJT
Send us a Message
Office Locations
Headquarters - BEA Tower
Suite 2311, BEA Tower Millennium City 5 Kwun Tong, Hong Kong
Mon-Fri: 9AM-6PM BJT
Office - InnoCenter
InnoCentre 72 Tat Chee Avenue Kowloon Tong, Kowloon, Hong Kong
Mon-Fri: 9AM-6PM BJT
Support Hours
Live Chat
Instant support via chat
24/7
All timezones
Email Support
Detailed assistance
< 24 hours
Response time
Phone Support
Direct phone assistance
9AM-5PM
BJT, Mon-Fri
Emergency
Critical issues only
24/7
< 2 hour response
Frequently Asked Questions
How quickly will I get a response?
Live chat: Instant, Email: Within 24 hours, Phone: During business hours, Emergency: Within 2 hours.
What information should I include in my message?
Please include your account email, a detailed description of the issue, and any error messages you're seeing.
Do you offer phone support for all users?
Phone support is available for all paid subscribers. Free users can access live chat and email support.
Can I schedule a demo or consultation?
Yes! Contact our sales team to schedule a personalized demo of NiceHire's features for your organization.
How do I report a security issue?
Please use our emergency contact (emergency@nicehire.com) for any security-related concerns.
Do you have international support?
Yes, we provide support in multiple languages and have offices in San Francisco, New York, and London.