Customer Service Officer, Payment & AML Controls, Insurance Solution Center
FWD Insurance Hong Kong Permanent Posted May 15, 2026
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About this role
Customer Service Officer role at FWD Life Insurance managing payment and AML controls in the Insurance Solution Center.
Responsibilities
- Handle payment processing and AML control activities. Review and monitor transactions for suspicious activity. Provide customer service for insurance policy queries. Ensure compliance with AML/CTF requirements.
Requirements
- Degree in Business, Finance or related field. 2+ years in insurance operations or compliance. Knowledge of AML regulations. Cantonese and English proficiency.
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