Customer Service Officer (Premier Centre) - Hong Kong Business
HSBC Lai Chi Kok, Kowloon, Hong Kong Full-time
customer servicebanking operationscounter transactionsdigital bankingAML/CTF complianceCantoneseEnglishMandarinclient relationship management
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About this role
Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing customers with borderless banking and world-class wealth management.
Responsibilities
- Provide quality customer service through accurate and efficient counter transactions at branch. Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues. Promote digital banking services and products. Ensure smooth branch operations and achieve satisfactory audit rating. Ensure compliance with AML/ATF requirements. Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories.
Requirements
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English. Customer centric mindset with commitment to deliver quality service. Self-motivated and adaptable to a service environment. Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
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