Customer Service Officer, Payment & AML Controls, Insurance Solution Center
FWD Life Insurance Hong Kong Permanent Posted May 15, 2026
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About this role
Customer service role handling premium collection controls and AML reviews at FWD Hong Kong.
Responsibilities
- Check and assess premium collections and conduct AML reviews. Verify payment proof at cashier counters. Perform quality assurance checks. Enter payment information and carry out daily reconciliations. Assist with premium payment matters. Available for shift work at different locations.
Requirements
- Diploma or above with over 3 years working experience in cashier of insurance sector. Detail-oriented and accurate in data entry. Strong customer focus and communication abilities. Knowledgeable in AML regulations and practices.
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