Customer Service Officer, Contact Centre
Bank of China (Hong Kong) Hong Kong Full-time
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About this role
Handle customer enquiries and service requests for BOCHK through telephone and digital channels at the contact centre.
Responsibilities
- Handle inbound customer calls and digital enquiries professionally and efficiently. Process customer service requests including account maintenance, transaction queries and product information. Resolve customer complaints and escalate complex issues. Meet service level targets and quality standards. Promote digital banking channels to customers.
Requirements
- Minimum 1 year customer service experience, banking experience preferred. Strong communication skills in Cantonese and English, Mandarin an advantage. Patient, empathetic and customer-focused attitude. Willing to work on shift basis including weekends and public holidays.
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